Refund policy
Try it at home. Decide within 30 days.
Feel the leather, try the piece on, and check the fit. You have 30 days from delivery to decide whether it is right for you. To qualify for a full refund, the item should be unworn and unused in everyday life; light handling from trying it on is allowed. Eligible U.S. returns include free return shipping through the approval and prepaid-label process below.
The Nordweg Promise
- 30 days to decide. Take a full month from the day your order arrives.
- Free return shipping in the US. No return fees and no restocking fees. If your order earned store credit, see Store credit and returns below.
- Self-serve, no emails required. Start your return in your account in under a minute.
- Refunds within 3 business days of us receiving and inspecting your item.
- Backed by our warranty. Manufacturing defects are covered for 2 years on bags and 180 days on accessories.
How returns work
1. Request your return online
Log in at nordweg.us/account, open your order, and click "Request a return." Pick the items, choose a reason, and submit. That's it.
2. Print your prepaid label
Please allow 2–3 business days for our team to review and process your return request and, if approved, send your return shipping label. Business days are Monday through Friday, excluding holidays. Weekends and holidays do not count toward this processing time.
We'll email you a prepaid USPS shipping label once your request is approved. No trip to the post office counter, no shipping costs.
3. Drop it off and track it
Pack the item in its original packaging when possible, attach the label, and drop it at any USPS location. You'll get tracking updates by email.
4. Get your refund
Once we receive and inspect your item (usually within 2 business days of delivery), we'll refund your original payment method. If you paid part of the order with store credit, that part goes back to your store credit balance. Most banks post the refund within 3 business days.
What we mean by "good condition"
To qualify for a full refund, your item should come back:
- Unworn and unused in everyday life, but yes, you can absolutely take it out of the box, try it on, feel the leather, and decide.
- Free of damage, scratches, scuffs, marks, or odors that weren't there when it arrived.
- With all original components: dust bag, hardware, tags, and packaging when possible.
Leather is a natural material and we know that. Light handling marks from trying a piece on are not a problem. Items that show real signs of use, damage, or alteration may be refused or refunded partially.
Store credit and returns
Orders at nordweg.us earn promotional store credit. The credit is a reward for the items you keep, so it changes if you return them.
- If your store credit balance covers it, we remove the credit the returned items earned from your balance. Your refund stays the same.
- If it does not, because you already spent the credit, we remove what is left in your balance and subtract the rest from your refund.
We never take back more than the credit the returned items earned.
Example: you buy a $200 bag and earn $10 in store credit. You spend the $10 on another order, then return the bag. Your refund is $190. If you had not spent the credit, you would get the full $200 back and the $10 would be removed from your balance.
Store credit has no cash value and expires 90 days after the order that earned it. See the full store credit terms.
You can ask for a written copy of this policy at any time at support@nordweg.com.